The fine print, in good faith
Terms & Conditions
Services · Memberships · Product Sales — Saloneur Technologies Private Limited
“Salon Orgænics” is the salon brand owned and operated by Saloneur Technologies Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at 676, Vastukalp Society, Bibvewadi, Pune, Maharashtra – 411014 (CIN: U63122PN2026PTC252764), carrying on business under the trade name and brand “Salon Orgænics”.
These Terms and Conditions govern all hair and beauty services (at the salon and at home), memberships, packages, and retail product purchases. By booking an appointment, availing any service, purchasing a membership or package, or buying a product from us, you agree to be bound by these Terms, together with our Refund Policy, Privacy Policy, Home Services Policy, and the Membership Agreement.
Services
The Salon provides professional hair care, hair styling, beauty, skin, and grooming services, performed by trained professionals using techniques and products selected at the Salon's professional discretion. Service descriptions, durations, and results are indicative only; actual results vary from person to person. A prior consultation may be required for certain chemical or technical services, and the Salon reserves the right to decline or modify a service if, in its professional judgment, it is unsuitable for your hair or skin condition.
Products and Brands Used in Services
The Salon uses products from multiple professional brands. The brand, product line, or specific product used for any service is selected by the Salon and may vary or be substituted without prior intimation, based on availability, supplier constraints, discontinuation, or professional judgment. A substituted product will be of comparable professional grade. No claim, refund, or compensation shall arise merely because a particular brand was not used, unless expressly agreed in writing at the time of booking. Brand references in advertising are indicative of the category/grade of product.
Appointments, Cancellations and Delays
Appointments are subject to availability and are recommended in advance; walk-ins are accommodated subject to schedule. Please arrive on time — late arrivals may lead to a shortened, rescheduled, or cancelled service. Booking advances, if any, are governed by the Refund Policy. The Salon may reschedule or cancel appointments due to staff unavailability, equipment issues, or circumstances beyond its control; in such cases you will be offered the next available slot or a refund of any advance paid for the unfulfilled appointment.
Pricing and Taxes
All prices are subject to change without prior notice; the price applicable is the price prevailing at the time of billing. All displayed rates are exclusive of taxes — applicable taxes (including GST) are charged additionally at prevailing rates. Quotations given during consultation are indicative; the final charge may vary based on hair length, density, product quantity consumed, or additional services requested, and will be communicated before proceeding wherever practicable. Promotional prices are valid only for the stated period and cannot be combined with other offers unless expressly stated.
Memberships and Packages
Memberships and prepaid packages carry benefits such as discounted rates, priority booking, or bundled sessions as described at purchase. Detailed terms — validity, freezing, transfer, cancellation, expiry, upgrades, and renewals — are set out in the Membership Agreement signed at enrolment, which prevails in case of conflict. Memberships are personal and non-transferable unless the plan expressly permits sharing with named family members. Unused benefits lapse on expiry. Membership fees and benefits may be revised prospectively; benefits already paid for are honoured for the current validity. Membership discounts apply to the base price, with taxes charged additionally on the discounted amount, and benefits cannot be exchanged for cash. The Salon may suspend or terminate a membership, without refund, in cases of misuse, abusive conduct, fraud, or breach of these Terms.
Retail Product Sales
Products sold at the Salon are retail units of professional or consumer brands, subject to stock; the Salon may discontinue, add, or replace retail brands without notice. Prices are subject to change and taxes apply as per law (including MRP regulations where applicable). Manufacturer usage instructions and warnings must be followed; the Salon is not the manufacturer and manufacturer warranties lie against the manufacturer. Returns and exchanges are governed by the Refund Policy.
Client Responsibilities and Health Disclosure
You must disclose, before any service, all relevant information including allergies, sensitivities, skin or scalp conditions, medical conditions, pregnancy, medications, and past chemical treatments. Patch tests are recommended (and may be required) 24–48 hours before certain chemical services; declining a recommended patch test is at your own risk. For chemical services, a signed Chemical Service Consent Form is mandatory before the service begins — staff are not authorised to begin without it. If you are not asked to sign the consent form, please do not proceed and inform the Salon manager immediately. Staff are authorised to pause or stop a treatment if continuing poses a safety concern; billing will be adjusted reasonably for the portion performed. The Salon shall not be liable for adverse reactions arising from incomplete, false, or withheld disclosures, or failure to follow aftercare instructions.
Limitation of Liability
The Salon will exercise reasonable care and skill. To the maximum extent permitted by law, total liability for any claim shall not exceed the amount actually paid for the specific service or product, and the Salon shall not be liable for indirect, incidental, or consequential losses. Nothing in these Terms excludes liability that cannot be excluded under the Consumer Protection Act, 2019 or other applicable law.
Client Indemnity
You agree to indemnify and hold harmless the Company, its directors, employees, and agents against claims, losses, damages, and costs arising out of: (a) false, incomplete, or concealed disclosures; (b) demonstrably false or malicious complaints, reviews, or claims; (c) unsafe conditions at your premises during Home Services; (d) failure to follow aftercare or usage instructions; and (e) third-party claims arising from your acts or omissions. Nothing here limits your statutory rights for genuine claims under consumer protection law.
Personal Belongings
You are responsible for your personal belongings while at the Salon. The Salon shall not be responsible for loss of or damage to personal items, including garments that may come into contact with colour or chemical products despite protective measures.
Conduct and Right of Admission
The Salon reserves the right of admission and the right to refuse or discontinue service to any person who is abusive, intoxicated, disruptive, or whose conduct compromises the safety or comfort of staff or other clients. Amounts paid for services already rendered shall not be refundable in such cases.
Photography and Marketing
Any photography or videography of your service results for the Salon's portfolio or marketing shall be done only with your consent, in accordance with our Privacy Policy.
Gift Vouchers
Gift vouchers, if issued, are valid for the period stated on them, are not redeemable for cash, and cannot be replaced if lost. Taxes apply to services availed against vouchers in the same manner as regular billing.
Intellectual Property
The “Salon Orgænics” name, logo, trade dress, menus, price lists, content, photographs, and marketing material are the exclusive property of Saloneur Technologies Private Limited and may not be reproduced or used without its written permission.
Amendments to These Terms
The Salon may amend these Terms, its service menu, prices, membership plans, and policies at any time. The version displayed at the Salon or on its official website/communication channels at the time of billing shall apply. Continued use of the Salon's services after changes constitutes acceptance of the revised Terms.
Force Majeure
The Salon shall not be liable for failure or delay in providing services due to events beyond its reasonable control, including power failure, equipment breakdown, supply shortages, strikes, government restrictions, epidemics, or natural calamities.
Dispute Resolution and Governing Law
These Terms are governed by the laws of India. Disputes shall be resolved first by good-faith negotiation, then mediation, and failing that, arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, with seat and venue at Pune, Maharashtra, in English. Courts at Pune shall have jurisdiction for interim relief and enforcement. Your right to approach the consumer dispute redressal commissions under the Consumer Protection Act, 2019 remains available notwithstanding this clause.
Contact
Saloneur Technologies Private Limited (brand: Salon Orgænics). Registered Office: 676, Vastukalp Society, Bibvewadi, Pune, Maharashtra – 411014. Salon: Shop – Salon Orgænics, Yashwin Orizzonte, Near Panchshil Towers, Vitthal Nagar, Kharadi, Pune – 411014. Phone: +91 7709373161 · Email: bhagyesh.saloneur@gmail.com · CIN: U63122PN2026PTC252764.
Addendum
The Membership Agreement — key terms
Signed at enrolment between you and Saloneur Technologies Private Limited, the Membership Agreement prevails over these Terms for membership matters. Its essentials:
- 01The membership fee is payable in full at enrolment and is exclusive of GST. Member discounts apply to the base price of services; taxes are charged additionally on the discounted amount.
- 02Membership is valid strictly for the recorded period. Unused benefits, sessions or balances lapse on expiry and cannot be carried forward, encashed or refunded.
- 03A one-time freeze of up to 60 days may be requested in writing (not available in the final 30 days of validity; a freeze fee may apply). On approval, validity extends by the frozen period.
- 04Memberships are personal and non-transferable, except for named family members recorded on the Family plan. A one-time discretionary transfer may be permitted on written request.
- 05The fee is non-refundable once purchased. If the Salon permanently ceases operations at the enrolment location without an alternative arrangement, the proportionate unused value is refunded.
- 06Upgrades to a higher plan are allowed by paying the difference at prevailing prices; downgrades are not permitted. Renewals follow then-prevailing prices and terms, while an active membership's recorded benefits stay honoured for its current validity.
- 07Benefits have no cash value and cannot be exchanged for cash, products or third-party services.
- 08Services under membership are subject to appointment availability; brands used follow current stock as per these Terms. Memberships are valid only at Salon Orgænics, VJ Yashwin Orrizonte, near Panchshil Towers, Kharadi, Pune 411014 — they do not apply at any other outlet or location; home-service travel charges are always additional and not discountable.
- 09The Salon may suspend or terminate a membership without refund for misuse (including sharing with non-members), abusive conduct, fraud or chargebacks.
- 10Member data is processed per the Privacy Policy and the DPDP Act, 2023. Disputes follow the same negotiation → mediation → arbitration path seated at Pune, without prejudice to your consumer rights.