Fair, and in writing
Refund Policy
The short version: no refunds on services or memberships — with one fair exception. If we ever close without an alternative, your unused membership value comes back pro-rata.
Services
We do not offer refunds on any service — whether completed, begun, or booked. Every service starts with a consultation, and if something about the result genuinely concerns you, tell us within 7 days and we will make it right with a complimentary correction where reasonable.
Memberships
Membership fees are non-refundable once purchased. Benefits are valid for the recorded period, lapse on expiry, and cannot be encashed, carried forward or exchanged, as set out in the Membership Agreement.
The one exception
If Salon Orgænics permanently ceases operations at this location and no alternative arrangement is offered, you will receive a pro-rata refund of the unused value of your active membership, calculated on the unexpired period. This is the only circumstance in which a refund is due.
Appointments & advances
Booking advances follow our Terms & Conditions: if we cancel or cannot honour your slot, your advance for the unfulfilled appointment is refunded or carried to your next visit — your choice.
Retail products
Sealed, unused retail products may be exchanged within 7 days with the bill. Opened or used products cannot be returned for hygiene reasons.
Raise a request
Write to admin.saloneur@gmail.com or call +91 91580 00424 with your bill details. Genuine requests are answered within 7 working days.